UPHS Intranet Transformation: 5 Simple Changes, HUGE ROI Results
UPHS Intranet Transformation: 5 Simple Changes, HUGE ROI Results
Your intranet. It's the unsung hero of internal communication, or it should be. But many University of Pennsylvania Health System (UPHS) or similar large organizations find their intranets are clunky, outdated, and underutilized. This leads to decreased productivity, frustrated employees, and ultimately, a lower return on investment (ROI). The good news? A successful intranet transformation doesn't require a massive overhaul. Small, strategic changes can deliver huge results.
This post outlines five simple yet impactful changes that can revitalize your UPHS intranet and boost its ROI. We'll focus on practical steps, measurable outcomes, and a clear path towards a more effective internal communication platform.
1. Streamline Navigation and Search: A confusing intranet is a useless intranet. Implement a clear, intuitive navigation system with easily searchable content. Consider a robust search function with auto-suggestions and advanced filtering options. Think about user experience (UX) design principles. Make it easy for employees to find the information they need, quickly and efficiently. ROI Impact: Reduced time spent searching for information, increased employee productivity.
2. Personalize the Experience: Generic content bores employees. Personalize the intranet by incorporating features like personalized news feeds based on department, role, or interests. Allow employees to customize their dashboards and set preferences. ROI Impact: Increased employee engagement, higher content consumption rates, improved communication effectiveness.
3. Mobile Optimization is Crucial: Today's workforce is mobile. Ensure your intranet is fully responsive and accessible on all devices – smartphones, tablets, and desktops. A mobile-friendly design ensures employees can access vital information anytime, anywhere. ROI Impact: Increased accessibility to information, improved communication reach, higher employee satisfaction.
4. Encourage Employee Contribution: A one-way communication channel is ineffective. Transform your intranet into a collaborative platform. Enable employees to contribute articles, share updates, and participate in discussions. Create forums, blogs, or Q&A sections to foster a sense of community. ROI Impact: Improved knowledge sharing, increased employee engagement, stronger organizational culture.
5. Regularly Update and Analyze: A static intranet quickly becomes obsolete. Commit to regular updates, adding fresh content, and removing outdated information. Utilize analytics to track user behavior, identify popular content, and understand areas for improvement. This data-driven approach ensures your intranet remains relevant and valuable. ROI Impact: Improved content relevance, continuous improvement, enhanced user experience.
By implementing these five simple changes, UPHS (and similar organizations) can achieve a significant ROI on their intranet investment. A well-designed, user-friendly intranet isn't just a cost; it's a powerful tool for boosting productivity, fostering collaboration, and strengthening organizational culture. Start small, measure your results, and continuously improve. The payoff will be well worth the effort. Contact us today to discuss your intranet transformation strategy.